We are committed to providing support and development that is trustworthy, reliable and puts our customer needs first.
-
Guidance and support provided should be independent and reliable.
-
Sharing of good practice, knowledge and resources should be promoted.
-
Language used should always be straightforward and understandable.
-
It should always be clear where guidance given is from official sources and where it is personal opinion.
-
Emphasis should be on the positive and successful side of training and development.
-
Respect should be shown for the differences between individuals and organisations.
-
Inclusion of links to external organisations may be subject to editorial review.
-
Community forums will be monitored to ensure information is reliable and to reduce the risk of plagiarism (copying).
-
Names of individual training providers, awarding organisations and their staff should not be used on community forums.
-
Copyrighted information or images from external websites or other resources will not be published on our web site without permission.