Ethical policy

We are committed to providing support and development that is trustworthy, reliable and puts our customer needs first.

* Guidance and support provided should be independent and reliable.

* Sharing of good practice, knowledge and resources should be promoted.

* Language used should always be straightforward and understandable.

* It should always be clear where guidance given is from official sources and where it is personal opinion.

* Emphasis should be on the positive and successful side of training and development.

* Respect should be shown for the differences between individuals and organisations.

* Inclusion of links to external organisations may be subject to editorial review.

* Community forums will be monitored to ensure information is reliable and to reduce the risk of plagiarism (copying).

* Names of individual training providers and assessment centres and their staff should not be used on community forums unless referring to good practice.

* Information from external websites or other resources will not be published on our web site without permission.